Gleeden Terms of Sale
(Terms of Sale: www.Gleeden.com as of January 14, 2016)
The use of the service and all the features requires you to register to Gleeden’s website. Becoming a member allows you to access public areas of the Service and use unpaid services such as the search function, viewing segments of other Members’ profiles, or send crush alerts to other Members. In order to gain access to all the tools available on Gleeden, each member must purchase a Credit Pack.
Gleeden offers the following Tools to facilitate interaction within the community:
- Private messages,
- Live chat,
- Photos Albums,
In order to access these tools (or “Communication Tools”), which are essential to communicate and initiate encounters with other Members, you must purchase Credits as more fully explained below.
"Member(s)" refers to any or all valid registered users of the Gleeden Service who have or have not paid or purchased credit packs to use Gleeden.
Article 1. Credit Packs
Credit Packs: the Member purchases a certain amount of units or “Credits” which he can use on gleeden.com to initiate encounters by using the Communication Tools.
The addition of Credits to a subscriber’s account occurs upon receipt or shortly after a valid transaction (successful online transaction) has been completed.
Credit Value System:
- - Sending the first private message to another member: 5 credits – all subsequent correspondence between the same two members is free.
- - Reading the first private message: 3 credits – all subsequent correspondence after the first interaction is free.
- - Sending a request to open a private book: 1 credit.
- - Private book access granted: 2 credits.
- - Instant Messenger: 4 credits per session.
- - Answering an instant Message: 3 credits for the session.
The credits are debited at the first response to each instant message conversation.
If a member disconnects during a chat conversation, he has 35 minutes to reconnect his session without paying any more credits.
Credits will automatically be deducted from a Member’s account upon use of the Communication Tools with other Members.
Article 2. Terms and Conditions for In-App purchases (Apple App Store & Google Play)
Members can also purchase credits through the smartphone application.
These applications are provided by another service provider (such as Apple App Store or Google play) and therefore may be subject to other payment terms and conditions than those used and available to Members on accessing the site via Gleeden.com.
Any such applicable terms will only be applicable to one-off purchases, and all relevant terms and conditions associated with these payments will be brought to the attention of the Member prior to purchase.
Gleeden is not responsible for any credit(s) or credit pack(s) purchased via the smartphone application or any other mobile service(s), and therefore the subscriber should not contact Gleeden regarding In-App purchases in Apple App Store. Subscribers using Google Play may contact Gleeden with regard to In-App purchases.
Article 3. Conditions of Payment
Credit Packs are paid in advance.
Once your payment is successfully processed and you agree to make a payment using one of the available payment methods, credits will automatically appear on your personal account.
All purchases are final. No refund is possible under any circumstances, excepting the condition of illegal use or stolen identity. Fraudulent payment and Identity theft are punishable by law.
Article 4. - Right to Cancel (for residents of the EU ONLY)
According to Distance Selling Regulations (for residents of the EU ONLY) This section applies to only to a "consumer" as defined in the EU Directive on Distance Selling 97/7/EC, as transposed by each State of the EU in its own laws (See for instance, UK's Consumer Protection (Distance Selling Regulations 2000)) and resident within the EU: in that case, you may cancel your order for Services by giving us written notice within seven (7) business days of placing the order; with the provision that you may not exercise the right to cancel if performance of the Services (consumption of credits purchased in a pack) has begun, with your consent, before the end of the period of seven (7) business days. Within 30 days of receipt of a notice of cancellation, Gleeden will issue a refund. This right of cancellation only applies to the initial purchase of Gleeden’s Services (any packs); this clause does not apply to subsequent purchases of similar Services.
Article 5. Renewal, Upgrades and Cancellation Policy.
Gleeden.com may correct any billing errors or mistakes made, even in the event of already requested or receipt of payment through the customer service.
Section 5 applies to and includes any agreements made with Gleeden.com on the Website when becoming a Member to the Service. The terms of payment will be based on Payment Method and may be determined by agreements between the Member and the financial institution, credit card issuer or other provider the selected Payment Method. If you initiate a refund or reverse a payment made with your Payment Method, Gleeden has the right to, at its discretion, terminate the Member’s account effective immediately. If we successfully dispute the reversal, and the reversed funds are returned to us, you are not entitled to a refund, or to have your account or subscription reinstated.
Credit Packs: once all credits in a Credit Pack are used, there will be no automatic renewal of the pack. The Member will have to purchase new credits packs. Only the Gleeden+ pack subscription triggers a monthly renewal and billing. The Gleeden+ subscription can be interrupted at any time by: from the purchase page, select the configuration icon on your subscription and click "Cancel my subscription"
5.2. Pack upgrade:
A Member may switch to another pack category (a Credit Pack containing more credits) if the two (2) following conditions are fulfilled:
- The update is requested within a twenty four (24) hour period following the purchase of the initial pack,
- The Member has not used the credits in his first Credit Pack.
If a Member requests to be permanently removed from Gleeden, that Member will not be reimbursed for unused credits or the value of the Membership. However, if a Member chooses to suspend his or her membership, then the corresponding profile will be removed from the public areas of Gleeden, but all unused credits will be preserved until membership is reactivated. To further explore unsubscribing and membership suspension, contact customer service (email@example.com).
Each purchase of initial and recurring credits is non-refundable. In some cases, Gleeden may issue a refund to an account. Refund enquiries must be processed through customer service (firstname.lastname@example.org). The Refund period can take up to 14 days.
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